Privacy Policy

Policy overview How information is handled

This Privacy Policy explains how Bike Care Hub processes personal data when users visit the website, make a service inquiry, book workshop services, or communicate with us about bicycle servicing and repairs.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Contact Information

Email contact

[email protected]

Telephone contact

+994 99 327 48 52

Postal address

84, Xəlil Əhmədov Küçəsi, Şabran, AZ

Privacy contact

User Rights

Your Rights

Subject to applicable law, users may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Users may also object to processing in some circumstances and may ask for clarification about how their data is used. Where a request cannot be fully granted, we will explain the reason in general terms.

Available rights depend on the nature of the data and the legal basis for keeping it.

Requests

How to Make a Request

To protect privacy and prevent unauthorized disclosure, we may ask for information needed to verify a request before acting on it. We will respond within a reasonable period and in line with applicable legal requirements. If a request is complex or incomplete, we may need additional time or information to complete our review.

Requests are reviewed for identity and scope before any disclosure or correction is made.

Data Retention

We retain personal data for the period needed to handle the inquiry, complete the service, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practicable. Some records may be kept longer if needed for compliance, warranty-related administration, or the protection of legitimate business interests.

Records are kept only for as long as needed for service, accounting, security, or legal purposes.

Policy Updates

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date. Users should review the policy periodically to stay informed about current practices.

We may revise this policy when our practices, services, or legal obligations change.

Purpose of processing

How We Use Data

We use personal data to respond to inquiries, schedule and manage workshop services, assess bicycle condition, prepare and confirm quotes after inspection, coordinate approval for additional work, process payments, maintain service records, communicate about collection and service summaries, operate and secure the website, and meet legal, accounting, and compliance obligations. We may also use data to improve service administration and to manage compatibility checks for replacement components where relevant.

Processing is limited to purposes connected with the website, workshop operations, and legal compliance.

Third-party sharing

Service Providers

We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, analytics, and other operational tasks. These parties may process data on our instructions or as independent controllers where required by law. We expect them to use appropriate safeguards and to handle data only for the services they provide.

Operational providers receive only the information needed to perform their assigned function.

Legal grounds

Legal Disclosures

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, enforce our terms, protect the security of the website or workshop, or establish, exercise, or defend legal claims. We limit such disclosures to what is reasonably required for the relevant purpose.

Disclosure may be required for compliance, fraud prevention, or the protection of rights.

Data We Collect

We may process contact details, booking information, service request details, bicycle intake and inspection notes, quote and approval records, payment-related records, communication content, and basic technical data such as device and browser information. Where needed for workshop operations, we may also record information about the bicycle, requested repairs, parts compatibility, and service history.

The categories of data collected depend on how users interact with the website, booking channels, and workshop services.

How We Collect Data

We collect data when users submit an inquiry, book a service, bring a bicycle in for inspection or repair, communicate with us by phone, email, or contact form, and when the website or connected tools generate technical and usage information. We may also receive information needed to complete a service from payment processors or other operational providers involved in the transaction.

Information is gathered from direct submissions, workshop visits, and technical systems used to operate the site.

Cookie Types

Cookies may include essential cookies that support site functions, preference cookies that remember basic settings, and analytics or performance cookies that help us understand how the site is used. We use these tools to maintain security, improve reliability, and support a consistent booking experience. We do not rely on cookies to collect more information than is needed for those purposes.

We use a limited set of cookies and similar tools for operation, performance, and preference handling.

Cookie Controls

Users can manage cookies through their browser settings and, where available, through on-site preference tools. Some cookies are necessary for basic website operation, and disabling them may affect form submission, session handling, or other functions. Cookie settings do not usually stop all technical data collection that is required for security or service delivery.

Browser settings and device controls can be used to limit or remove cookies, subject to site functionality.